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HorizonStaffScheduler.com Privacy Policy

Effective date: October 9, 2026

Horizon Dynamic Web Designs, LLC. ("us", "we", or "our") operates the https://www.horizonstaffscheduler.com website, the HorizonStaffScheduler mobile applications and other software platforms (hereinafter referred to as the "Service").

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

  • Service

    Service means the https://www.horizonstaffscheduler.com website, the HorizonStaffScheduler mobile applications and any other software platform operated by Horizon Dynamic Web Designs, LLC.

  • Personal Data

    Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

  • Usage Data

    Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Cookies

    Cookies are small files stored on your device (computer or mobile device).

  • Data Controller

    Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

    For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

  • Data Processors (or Service Providers)

    Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

    We may use the services of various Service Providers in order to process your data more effectively.

  • Data Subject (or User)

    Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Social Security Number
  • Date of Birth
  • Bank Account Information
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving some of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us. In some instances, opting out of receiving emails may mean that we need to terminate your account in which case you will no longer be able to utilize our services. You may review and change your personally identifiable information that we've collected from you by viewing and/or editing your Personal Profile page while logged into your user account.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
  • Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Use of Data

Horizon Dynamic Web Designs, LLC. uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide, operate, improve, and secure artificial intelligence and machine-learning features of the Service (including assignment assistance, learning from organization scheduling patterns you authorize, AI-assisted summaries, and related experimental tools), and to monitor usage, quality, safety, and abuse of those features
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Artificial Intelligence Features

Some parts of the Service use artificial intelligence, machine learning, and related automated systems (together, "AI Features"), including features branded as HorizonAI or AI Assign and other AI-assisted tools we may offer from time to time. AI Features may be labeled experimental, preview, or beta and may change, be limited, or be discontinued without notice.

When you or your organization uses AI Features, we may process Personal Data and other Service data that is reasonably necessary to provide the feature you requested. Depending on the feature and your settings, that may include (without limitation) names and profile details already stored in the Service, organization membership and role information, game and schedule details, assignment history, eligibility and availability-related data, sites, leagues, game codes, teams, guidance or notes you enter, Memory or similar preference notes, feedback you submit about AI outputs, device/usage diagnostics, and organization identifiers. We do not intentionally send Social Security numbers or bank account or routing numbers to third-party AI model providers for AI Features.

Human control. AI Features are assistive tools. Outputs (including proposed assignments, rankings, summaries, recommendations, and explanations) are suggestions only. They do not replace your judgment, your organization’s rules, or hard eligibility and qualification controls in the Service. You and your organization remain solely responsible for reviewing, approving, applying, publishing, or rejecting any AI output before it is relied on, and for any decisions or assignments that result.

No guarantee of accuracy. AI systems can produce incomplete, outdated, biased, or incorrect results. We do not warrant that any AI output will be accurate, complete, appropriate, non-infringing, or fit for a particular purpose. Do not use AI Features as the sole basis for employment, contracting, compensation, discipline, legal, safety-critical, or other high-stakes decisions.

Organization administrators and assignors. If you enable or use AI Features for an organization, you represent that you have authority to do so and that you have provided any notices and obtained any consents required for the processing described in this Privacy Policy, including sharing relevant organization data with us and our AI Service Providers as described below.

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Horizon Dynamic Web Designs, LLC. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Horizon Dynamic Web Designs, LLC. may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Retention of Data

Horizon Dynamic Web Designs, LLC. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Horizon Dynamic Web Designs, LLC. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Horizon Dynamic Web Designs, LLC. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If Horizon Dynamic Web Designs, LLC. is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Horizon Dynamic Web Designs, LLC. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Horizon Dynamic Web Designs, LLC. may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Horizon Dynamic Web Designs, LLC.
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Horizon Dynamic Web Designs, LLC. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

  • The right to object. You have the right to object to our processing of your Personal Data.

  • The right of restriction. You have the right to request that we restrict the processing of your personal information.

  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Horizon Dynamic Web Designs, LLC. relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Artificial Intelligence and Machine Learning Providers

To operate AI Features, we use third-party artificial intelligence and machine-learning Service Providers that process data as our processors / service providers on our instructions. Those providers may receive prompts, context, and other inputs we transmit so the provider can return model outputs to the Service. Depending on the feature, that may include organization scheduling data and the categories described under "Artificial Intelligence Features" above.

We configure and contract for AI processing in a manner intended to use provider offerings that are appropriate for business use of the Service. Where a provider’s applicable product terms for the API or enterprise service we use state that customer content submitted to that service is not used to train the provider’s foundation models by default, we rely on those terms and do not opt in to such training. Providers may still process data to provide the service to us (for example, abuse monitoring, security, and service operation) as described in their terms and privacy notices. AI processing may occur on servers in the United States or other countries where the provider operates.

The AI / machine-learning providers we work with include:

  • OpenAI

    We use OpenAI’s API and related services to power certain AI Features (including AI Assign / HorizonAI proposal and learning workflows and other AI-assisted capabilities). OpenAI’s Privacy Policy is available at https://openai.com/policies/privacy-policy, and OpenAI’s applicable service terms govern their processing of data submitted through the APIs we use.

We may add, replace, or remove AI Service Providers over time. Material changes to how AI Features process Personal Data will be reflected in updates to this Privacy Policy.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalize the ads of its own advertising network.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Advertising

We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.

  • Google AdSense & DoubleClick Cookie

    Google, as a third party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet.

    You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/

Behavioral Remarketing

Horizon Dynamic Web Designs, LLC. uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Credit Card Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The credit card payment processors we work with are:

ACH Payments

For users that optionally choose to utilize the Horizon Payment Center to facilitate ACH Payments, we will share your personal information with our ACH payment providers to facilitate these ACH payments. These ACH payment providers will utilize your personal information in accordance with their respective Privacy Policy to facilitate ACH transactions and payments.

The ACH payment processors we work with are:

Identity Verification

For users that optionally choose to perform identity verification to use more advanced services, we will share your personal information with our identity verification providers to facilitate the verification process. These providers will utilize your personal information in accordance with their respective Privacy Policy to facilitate and verify your identity.

The ACH payment processors we work with are:

Video Sharing

For users that choose to utilize the video sharing features, we may share your personal information with our video providers to facilitate this functionality. These video providers will utilize your personal information in accordance with their respective Terms of Service & Privacy Policy to facilitate video sharing & viewing and you agree to be bound by their terms & policies if you elect to use any of the video functionality.


The video providers we work with are:


  • YouTube

    By using our optional Video Library service, you agree to be bound by YouTube's Terms of Service (https://www.youtube.com/t/terms).

    Please note the following additional information regarding YouTube's API usage and our privacy practices:

    1. Use of YouTube API Services: Our Video Library feature utilizes YouTube API Services to provide video viewing and sharing functionality. By using this optional service and opting for video sharing, you agree to share your video content with YouTube and to allow us access, upload, and store that video data on a designated YouTube account.
    2. Google Privacy Policy: By using the Video Library services, you agree to the Google Privacy Policy, which can be found at http://www.google.com/policies/privacy. Please refer to this policy for information on how Google collects, uses, and protects your data.
    3. Revoking Access: If you wish to revoke our access to any of your data contained within you YouTube/Google account, you can do so via the Google security settings page at https://security.google.com/settings/security/permissions. Additionally, we provide our own procedure for deleting stored data in accordance with our Privacy Policy.
    4. Advertisements: YouTube may display advertisements alongside or in conjunction with any video content displayed with or from their platform. You should refer to Google/YouTube's terms of service and privacy policies for details on their advertisement policies.

Use of Intercom Services
We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your name & email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom's use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). The Intercom Messenger Apps and Apps in Inbox products may also provide you with access to other third party applications such as Stripe. You should consult these third parties' privacy notices for further information on their use of your personal data. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 13.

We do not knowingly collect personally identifiable information from anyone under the age of 13. Children between the ages of 13 and 18 must have parental consent and permission to utilize our services. If you are a parent or guardian and you are aware that your child has provided us with Personal Data without parental consent, please contact us. If we become aware that we have collected Personal Data from children without parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. You are responsible for periodically visiting our website and this Privacy Policy to check for any changes. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. We will update the "effective date" at the top of this Privacy Policy when major changes occur.


You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

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